Intercape left a passenger stranded

I booked a ticket on 16 December. The consultant never told me to double check. She just said we should send the proof of payment to an email address which we did. My son had a proof of payment copy on his cellphone too. The bus driver in Piketberg simply refused to allow him to board saying his name is not on the list and the ticket was not paid. He was not interested in even looking at the the proof of payment. Cape Town pulled up their shoulders and very generously offered to reschedule the ticket. A new ticket was suppose to be send to me but after six hours I had to phone and inquire again before they did send the new ticket and reference number. Nobody was interested to reimburse my son's hosts for travelling 200km twice as my son was on a farm near Elands Bay. What type of driver is not even interested in trying to solve such an issue? leaving a young man stranded in a small town. One phone call could have saved me a lot of worry and anger! Poor service no culture of customer first!