Intercape Johannesburg station

Intercape was always a trusted means of affordable comfortable travel that allowed a little more luggage than air travel. On the 12th of December 2020. I boarded a bus from Nelspruit to Johannesburg without having my weighed and excesses being able to be paid before boarding as per Intercape T's and C's. As it happens I loose my wallet on the bus and having now to pay excesses before boarding Intercape in Johannesburg station and spoke with a very helpful lady named Esther Gondwe. Understanding the situation and unable to help she directed me to their cash desk since I have had no other means of making payment. Vuzi Mbandzi manager at the kiosk kindly called my previous bus to try and find my wallet. That was nice but already no solution... after running up and down several times running out of time trying to arrange to get on the bus. Everyone at the kiosk thought the incident to be a joke and refused to assist in any manner other than having to leave my luggage behind. Since this was unacceptable to me I phoned the head office speaking with several people before reaching Lunwazi from their operations department who kindly agreed that it is fine to pay the money at the dropoff location understanding the situation I am in. With this in mind and operations still on the phone I headed to the kiosk with more absolute refusal to help with the problem. Leaving me to miss my bus and having to buy another thicket. 3 hours later And I finally had assistance from friends to buy a new ticket I obviously went with another coach service. I was very disappointed and dissatisfied with the operation and the manner this was handled. Completely unresolved and costing me excessively. I have always been fond of intercape but after this experiance would not recomend anyone. After approving someone to continue their journey and having a proper solution to no acknowledgement and refusal to accept the solution from their offices to missing the bus completely and forfeiting my ticket out of spite and refusal for me to board with said solution or any other resolution or refund.