Intercape inconveniences

I booked a ticket at 10am for a 13:30 East London departure to Port Elizabeth

I was required to be at the station by 13:00 and did as required. At 14:10 the bus had not arrived and the receptionist on duty had no knowledge the bus was even delayed. When she called the bus driver, they had only left Mthatha 5minutes ago. Meaning on top of the 40 minute delay, we were expecting a further estimated 4 hour delay.

I spoke to the receptionist and called the recommended persons and all that I was told was to wait or go find alternative transport because I was not going to get my money back, I shouldn’t have read the Ts and Cs because departure time was not guaranteed.

Such an inconvenience and a waste of money. I wish Intercape could have taken responsibility for their delay and offered passengers the option for a refund, more especially because they were to blame for the delay.

It’s quite shocking how customers are promised quality service when they are buying tickets and yet are treated like trash when they have already committed themselves to contracts with service providers.