InterCape Incompetence

Good day, How can you book a bus ticket get Confirmation in e-mail that the booking is secure 24 hours prior to departure only to get there (Park station in Johannesburg)and told you are not booked for the trip and then after asking around at the ticket collection point that you were pointed to the incorrect terminal and incorrect bus and thus missed your bus to the original destination. When calling the Interbus customer service they confirmed that it is a valid ticket and that the person was not supposed to have been shown away, but hey sorry can do nothing about it! How utterly shocking, not to mention bad customer service and the fact that their staff is not accommodating to assist a person clearly not fami**** with the surroundings and with a language barrier.

This is not the type of service one expect from a good, honest, reputable business that you used many times before and referred customers to.

They left us in a huge unreconcilable situation which will result in more expenses which they will most likely not give a hoot about because they got their money!!

Totally disappointed and if it can be helped, never use this service ever again!!

Now an airline ticket must be purchased to get the person at his destination in time due to their incompetence and lack of service. Who will cover that extra cost, time and money lost due to accommodation that could not be honored?

I was told a complaint was logged Ref Nr. C132717 by Samantha and that it will take 7 days to get back to me and this is not even guaranteed a refund. I have absolutely no trust in any form of service in this entire Country anymore!! I had it!!

Regards A Nel