Intercape hasn't improved with technology, it stagnated

Tried several ways to get access to my booking and/or seating arrangement.

No help was offered, other than to tell me that I can't be assisted and 'it's not within that price class' for a Mainliner bus.

Instead of offering me options to either pay to change that or at least offer more information, nothing was done.

The chat was just closed on WhatsApp. I was in contact with a 'Peter'.

I can't add my actual booking onto the Intercape App... So not really sure why all the technology is being displayed as something that can be used, when very little to none of it has been able to give me any further access, than booking it like 10+ years ago.

Rather disappointed, as I am usually the first to speak positively about this company as a bus to travel across the Western Cape.

Nowhere