Intercape HAS NO SERVICE

If i COUld Give less stars i would!!! I booked a ticket with Intercape for my elderly grandmother ..I sent an email and phoned numerous times( NOONE answers) to tell them she needs a seat infront! She gets sick ect.....She ended up hanging on for dear life on a half a seat in the back of the bus...Whit a lady next to her that obviously needed to book 2 seats for her body size!!!!...NO HELP from the driver not even to look for a chair as there is nothing!!.and as ive asked via email..The seats are broken..She asked if the heater could be turned down..She was ignored..Asking the second time..it was sed i heard you...But yet she would not repeat herself if he made an effort to even answer her!!

Honestly this bus service SUCKS!! The depo in Welkom also do not feel they need to answer the phone either...pathetic service would be an understatement!!!

The email i sent was answered by someone that really actually did not know what she was saying..To tel me in not so many words ,they cant let the driver know as he is in Pretoria [ ever heard of a phone cal or an email? ] And then saying at the end let us know closer to the time..why..she then indicates she cant help?