Intercape has no regard for their clients

I booked a ticket from Qumbu to Midrand. Trip date 30/10/2025, departure time 19:00. They sent me a message that my bus will delay and will arrive at 20:15. About 20:35 I called the customer service centre and they told the bus is delaying for another 45 minutes.The bus arrived 2hrs later and wasn’t the bus I booked but the sister company bus Big Sky. As if delaying us wasn’t enough, the Big Sky bus they gave us had 5 drivers training each other in the route, they kept missing the route, driving bad. Intercape has ZERO REGARD, for their clients. Our arrival time has been delayed.