Intercape

What a disappointment Intercape has been.

Before I write my review I just want to say thank you to some of the drivers that goes the extra mile and with all the obstacles they have deal with every day to get to they destination safely.

I booked a bus ticket for the 10th of October for 12:05. I arrived at the bus pickup point 4 hours in advanced. 12:05 come and the bus is not there, 12:40 I phoned Intercape and they said the bus was there. I have to get an uber and try and catch the bus before he arrives at his next stop, or I'll loose my ticket and have to book a new one. The petrol attendance told me the bus was there but it wasn't marked intercape. It stopped on the side of the road, waited 10 min and left. There's nothing on any emails or notifications of what bus you must look out for or that they use other branded busses for Intercape. I was stranded in the middle of no where, with no Ubers/Bolts available in the area. The only choice I had was to book a later bus and pay again for a ticket I all ready paid for. Another lady that I've met missed the bus in Johannesburg and also had to try and get on the bus before it reaches its next stop. She missed the bus, but she got on a later bus(Now my second bus) that will be arriving 19:20 for FREE!!!!!! SHE DID NOT HAVE TO PAY EXTRA, AND SHE WAS LATE IT WAS HER FAULT SHE MISSED HER FIRST BUS. I WAS AT MY BUS PICK UP WELL IN ADVANCED WAITED 4HOURS TO GET ON MY BUS. IM UPSET AND ANGRY, IS IT BECAUSE IM WHITE THAT IVE BEEN TREATED THIS WAY. I'm not leaving it here. And a voucher won't do it.