Intercape dissapoints again and again and again.

We booked a bus ticket for my daughter from east London to Port Elizabeth on Sunday 15.03.2026. We were inside the intercape offices checking in and having her bags weighed at snail pace because the lady in the office has no urgency in assisting anyone. We then told the lady that the bus is closing up and she assured us that the bus will not leave without us and that the bus driver will come into the office 1st to make sure that all passangers are accounted for. We accepted her response and continued to weigh the luggage. When we got outside the bus was gone, we went after the bus hoping to get it in town and the bus left. We called the call center and spoke to Amanda (arrogant and very unhelpful) and the lady wasnt even willing to assist, she just told us that we wasting out time becaue the ticket was forfeited. I can understand if we were late but we were in the office with the lady there taking her time looking at the bus and the bus just leaves. There was 2 other people stranded with us.