Intercape disappointment ***

Booked a bus ticket number ***ZB129 , called to confirm the bus was on time at 18:13, they confirmed that the bus was running on time. I arrived at bellville. I was informed that the bus is already heading to Paarl at 19:10 but there was no bus that was at the station at the time. I left to paarl and arrived at paarl at 19:45 and I was informed by.another agent that it was still in bellville and it hasn't left yet. As I waited at paarl a total of 3 buses passed there and all of advised that they didn't have a passenger with my partner name. When the time hit 9 I called the call centre again and they advised that the bus was in worcester