INTERCAPE DISAPPOINTMENT

I was booked to leave for Mthatha this evening and I had an emergency that I had to urgently attend to which was my mum being ill and having to be admitted in hospital.

I thereafter immediately called the Intercape call center from having received the news. This was to request that my ticket is either made a voucher nor they reschedule me for tomorrow as I needed to attend to the situation mentioned above.

The lady assisting me therefore told me they cannot do either of my requests which would mean I therefore forefit the amount paid. I enquired with her for any alternative options, she said I'd have to use a cheque nor credit card and I agreed and further explained that I would be using my mum's cheque card of which she disagreed on as I was with her.

The lady refused and told me the company wouldn't allow such and unfortunately they will not be able to assist any further.

I am so disappointed at the level of service, approach, insensitivity and professionalism from Intercape. I am in awe of this behavior and mannerism.