INTERCAPE DE*****S CUSTOMETS WITH THEIR BOOKINGS

After I had booked and paid for a ticket from Johannesburg to Cofimvaba online, for 29/04/2022, for which i paid R567, I received an sms from them informing me that the bus doesn't go to Cofimvaba. If I had bought a ticket to Queenstown, I would have paid R500. Any efforts to get my R67 rand back haven't yielded any results. I've called, sms'd and emailed but gotten no joy from them.

One might think it's only R67; it is my R67. It's not even about the money but the principle of the thing. It is ********** for them to make you pay for a trip you are not gonna take. They have known that their busses don't go to certain areas but, they have been taking people's money without any remorse. Somebody has to stop them. They can't go on with impunity, and they bombard us with Christian music in their busses and yet they are a *****.