INTERCAPE CONTINUOUS HORRIBLE SERVICES.

Truly disappointed by Intercape’s service, it has been horrible and this pattern has been consistent for a while now. Tonight, they initially had us (passengers) waiting at the Park Station (JHB) for an hour and a half (after supposed departure time) in order for a bus to arrive (claiming the bus had a delay which they refused to disclosed about). After an hour and a half of waiting, 30 minutes into the trip, the bus stuck and drivers claimed there was a mechanical issue and they therefore requested for another one from Pretoria depot (all this happening during the evening). No consideration for passengers, zero care for their safety, health of the children in the bus and extremely arrogant about the issue. Importantly, this is my second encounter within a short period of a month (gave them a benefit of a doubt and was hoping it would have improved by now). I’m extremely disappointed and would urge all consumers to think twice before using Intercape’s services. Lastly, most passengers currently in this bus has a similar experience in the past when it comes to Intercape’s services and it’s shocking to realise that this entity (higher structures within) has been aware for a while, but literally does not care.