INTERCAPE CONTINUES TO MISTREAT CLIENTS

INTERCAPE CONTINUES TO MISTREAT ITS CLIENTS. on 2 Jan 2022 they took me on an emotional rollercoaster by refusing to board my kids of 15 and 13 and insisted I should book a ticket to accompany them and insisted Its company policy. I asked them for show them the policy and they were not unable to. Timothy Baloyi is the only person together with PRASA guards who resolved the matter whilst the two ladies at the office gave me attitude and threatened to call police on me when I asked for a refund claiming company policy does not allow. My kids were stressed unnecessarily, InterCape must educate themselves and their staff about Consumer Protection Act, if the company cannot render a service, they should not withold my oney, period