Intercape Bus Services

I have to say, I knew Mr Ferreira snr personally and he ran this company with a fist. I called on Sunday to get a price for a ticket firstly, and secondly where can I drop a driver in Gauteng to go to PE. The phones just rings non stop, no answer. I am driving around looking for the bus stop in Midrand, while my wife calls and eventually gets through. By the time she calls me and tells me she got through and the tickets are R1200. I tell her I found it and I am buying a ticket as we speak. Now 5min later its R1400 a ticket. So the driver is on the bus with his ticket, all is good. Today I get hold of Intercape to ask why, I am told on the whatsapp line, that if I cannot provide the ticket number they cant assist me. I say but the driver had the ticket, and he says they took it from him on the bus. I only have my proof of payment, Thank you sir for using Intercape.... case closed!!! THATS THE REPLY!! SERIUOSLY??