Intercape Bus Service

I recently booked my employee on a direct bus route from Johannesburg to Pietermaritzburg. The bus was scheduled to leave at 7:30 and arrive in Pietermaritzburg at 2pm on the 23rd of April, instead the bus left at 10 and went via Vereeniging, Heidelberg, Harrismith and only arrived in PMB at 18:45.

When I queried this their response was that the delay was due to rain and an accident on the way from Pretoria (the passengers on the bus from Pretoria said the traffic was fine, the bus was simply late). Not only that but they were all put on a double decker bus and sent the non direct route. Intercape's response was that the route and time was changed by their Revenue Department. They will take no responsibility as we are told to read the T&C's that 'Inte**** does not guarantee any arrival or departure times and it does not accept any liability for any loss or damage incurred by any passenger, or any inconvenience experienced by any person due to a delay or a cancellation of any service for whatsoever reason'

So be very careful when booking on InterCape as there is no guarantee that you will be on a direct route that you booked or that the bus will be anywhere near on time.