Intercape bus ****

I booked a bus from Midrand to Durban for 5 tickets. The bus was for 21:00pm 11 December 2018. I was at the bus stop in Midrand Shell Ultra City by 20:35. The bus only arrived at 21:35pm when we tried to check in we were told that bus was for 22:00 our bus is still coming. At 21:45 another bus to Durban came and the driver of that bus said there are not collecting anyone and left us. I called a call center to report the issue while the second bus was still there, to my surprise I was told the bus was at Midrand from 20:30 and left at 21:15 and we missed our bus. THIS IS PURE LIE THE CAMERAS AT THE GARAGE CAN PROVE I WAS THERE DURING THAT TIME AND THE ONLY BUS WHICH CAME THROUGH WAS GOING TO MAPUTO. I am certain there is a **** drivers are doing leaving customer behind, but what upsets me the most is the attitude of the call center which quickly jum into conclusion that their customer is lying. I paid more R1500 for those tickets, I really can not be cheated out of my hard earned money. ANYONE READING THIS BE WARNED OF THIS **** . To intercape management I challenge to prove me wrong on my claim. Please get hold of the garage cameras and proof would be there, your drivers are running your reputation to mud. Here are the tickets numbers: ********** 339XX111, ********** 339LZ676, ********** 339QK979, ********** 339EX209 and ********** 339XJ174 I REALLY EXPECT A RESPONSE ON THIS ISSUE.