INTERCAPE BUS MAIN LINE BAD BAD SERVICE

On the 11th of March, I booked a 8:15 Bus to Capetown for Sunday the 17th Of March 2024, it came on Time at Durban South Beach Terminal the bus was scheduled for arrival of 8:15 on the 18 of March but as i type this, the time is 15:26, and I doubt we'll make it on time, i won't even catch my job Interview tomorrow which is the main reason i booked ti travel a day before because i trusted the brand I had assumed that it was a professional service when you look from the outside . THIS BUS was supposed to leave Durban by 9am from Durban Station. We ended up leaving at 10:05 because we were told we're waiting for the 2nd Driver, whom might have drunk too much and forgot that he has a job to honor... As if that wasn't enough, so as we approached Portshepston, the bus stopped for about 30min, reason for this is that "The Tracker wasn't picking up in the office" as a result they called to stop it while the substitute was on the way. Okay we waited for the substitute bus which came after 2hrs30, when the second Bus came, the tracker faulty bus left and we were stuck again as the wipers weren't working on the Substitute bus and it was raining (showers). We waited and waited with no communication from the Company nor drivers, we ended up fighting with the Company's representatives who were in the bus and we finally departed at 14:35 without the working wipers on the bus, as we were driving, we feared for our lives and the other guy was a wiper, busy wipe the windscreen every minute. I am Very disappointed in your service, as i write this, I feel like I am on a lift and on a free ride to Capetown and the owner of the car is drunk together with the entire stuff in the control office yet i paid R710 for the trip... Disgusting service Intercape, your service is like that of a small Tuckshop by Grandma's House in Rural Areas. your service is very poor and if feel like you hire *********** people to run your company. It says a lot about you.