INTERCAPE BUS LEFT ME STRANDED!

Intercape bus should not be trusted, it will leave you stranded! I booked a bus from Midrand to Durban for 8.30pm a few days prior. I waited at the usual midrand stop as per my ticket details - the bus never arrived. I called the call centre only for the agent to take my ticket details, put me on hold for a few minutes and then advise that she would call me back. I waited an hour - no response. Mind you it's raining, it's after 9pm, i am alone and female and I am still waiting for a call. So i decide to call again and this time i spoke to Pelokazi who told me that earlier that day they had sent out an sms advising customers that the midrand stop had changed - i didn't receive this. Mind you with all the load shedding that has been affecting some network towers and cellphone coverage, the decent thing for Intercape to do would be to have the bus pass at the old midrand stop just to check if there weren't people there just to ensure no one was left behind until this change was reflected on their tickets. As a female all alone at night with a bus that had left me stranded, the CUSTOMER CARE agent Pelokazi showed no sympathy for what had transpired. Where is the CARE for your customers Intercape? Pelokazi then proceeded to continuously reiterate that because i didn receive this sms there was nothing they could do because none of the buses were stopping at the old midrand stop - no resolution was offered. I now had to bare the inconvenience of trying to find transportation back home at 22.30 in the middle of the freeway, miss work the next day, book another bus which meant additional costs being incurred and possibly have my safety comprised too. Pelokazi was of no assistance to me! She didn't seem to care or be worried about another woman's safety especially at a time where women and children are being kidnapped and ******ed often. She promised to log a complaint which i only received notification of this morning. I asked for a senior's details so I could follow-up on the complaint and all she could give me was a name and nothing else. This morning at the same old midrand stop where i was waiting to take an alternative bus, an Intercape bus came to check for passengers after i had been told that no Intercape buses stopped there anymore. I am appalled at the lack of empathy, compassion, customer service delivery and assistance provided especially because i too work in a customer care related environment!!! I will definitely be letting people know about this!