INTERCAPE BUS DRIVER ICG150 GP BAD ATTITUDE

I am so much dissappointed by the driver of this bus service (Intercape) who was full of attitude starting frm Johannesburg Park Station, he drove off without introducing himself and the crew if ever there was, and until in Harrismith when he stopped at Shell garage, I approached him outside asking him to change the temperature because it was extreme cold at the upper leve and to go and buy because his annoucement was not clear at all at the upper levell. He just look at me and say ohk, and ran towards the shop so with I then left my child inside the bus to get something to eat so he left while I was on the line to pay. I had to leave everything because people were saying the bus is leaving. When I ran out it was already gone bearing in mind my child inside without me. I went out and noticed that I was not the only passenger who was left. I called the call centre where the consultant said its not the companies problem and the bus is already in Montross so I should look for transport to rush to the bus. I wtold him that I will report to the media, thats when he said let me ask from my supervisor. He came back with go ahead that the bus will pick up people from Mentross and come back