Intercape Bus Driver damaged my goods

*** its been a month and still my issue has not been resolved. The driver thru my bag and broke my brand new laptop. He was very aggressive with and he was speaking in another language so could not understand. I am very disgusted with the level of service received from this company. I have a picture of the driver and proof of damaged yet the company could not help me for my damaged laptop. The entire trip was a nightmare and caused me to have an anxiety attack. I've never experience such a terrible driver before. I was traveling from Johannesburg to East London.