Intercape Bus Booked A Wrong Date For Us

After booking carefully and selected the exact date of our travelling and after double checking and confirming the same day... we got rerouted to the final stage of payment.

We used the Shoprite Computicket Bus App. Our date of travelling from Johannesburg to Nelspruit is Saturday March 16th.

To our surprise, when the email confirming our booking came back as Friendly March 15th instead of Saturday 16th. This was booking for two people.

We called Computing and complained about this wrong date within ten minutes after receiving confirmation email and we were told Computicket cannot change the wrong date after we've received the confirmation email from Intercape Bus.

We called Intercape about the issue and they doubled back refusing to change the date without an admin surcharge even if this query was lodged within the one hour limit they promised was not chargeable.

So, yes Intercape sucks big time when it comes to customer complains, they just don't care to listen. Money talks and customer can go to hell for all they care.

The manager tried to spin the sudden change in the price due to fluctuation but couldn't explain why their office price was different from their own Computicket Bus App.

If we choose to cancel the book it'll take us some 7-14 days to refunded. We had to pay the fine for their own technical glitch outside our control.

This is BS* on steroid!

Our Booking Number is: B004AV3D