Intercape bus bad experience

1st time using the bus going and coming back to Durban on Friday I took a Durban and it was involved in some accident bus number 158 and none was communicated to us until we saw the time was running out no alternative arrangements made and the bus was supposed to be in Durban at 5 I was in Durban at 8 3hours later and I had to make new arrangements for my pick up in Durban for my final destination and I was not happy about the

And today coming back the bus was very hot on the upper deck and I even asked the driver to close the heater we only need the air conditioner he said its closed and that was halfway at montrose me sweating nonstop and I was thirsty after leaving there same story happened its still hot and the air conditioner its switched off after park station everything was fine to midrand bus 215 I think