Intercape bring back my money

On 20 December 2018 I booked a bus from Cape Town to Johannesburg via Intercape website. The payment for the tickets went through but no ticket numbers were provided by the system. An email was received from Intercape indicating that the payment was approved. In the afteroon on that day I phoned intercape to request assistance with ticket numbers. I was told there are no seats reserved for me as I wanted 3 seats and there was only 1 sear available in that bus. If that is the case why did the payment go through, why did the system indicate that no seats are available. I was now requested to provide proof fromy bank that the money indee went out of my account. Why? Didnt intercape send me an email ackowledging payment? The answer I got from Intercape was that the email is not enough. The statements from my account was provided. Now I needed to know when I can get my refund. I am told it will take between 5 and 7 weeks. Imagine. INTERCAPE, YOU TAKE MY MONEY AND YOU DO NOT GIVE ME SEATS IN YOUR US AND NOW YOU TELL ME TO WAIT ALMOST 2 MONTHS FOR A REFUND? YOU ARE PATHETIC.