INTERCAPE BOOKING VERY BAD

SPOKE TO A LEEANN ,VERY BAD SERVICE BOOKED THE WRONG TIME BY MISTAKE AT 10PM CALLED THE NEXT DAY AND WAS TOLD I CANNOT CHANGE THE DATE SHE SAYS THAT U HAVE TO CALL 48 HOURS BEFORE DEPARTURE AND IT WAS ONLY A FEW HOURS LATER THAT I CALLED BUT STILL NO HELP I ASKED FOR A SUPERVISOR SHE SAYS THAT THEY WILL TELL ME THE SAME THING AND DID NOT TRANSFER ME..... YOU NEED BETTER CUSTOMER SERVICE ....