Intercape Booking - Shell Garage, Mossel Bay - Rude, Dismissive, Unprofessional and Unhelpful!

My mother is 78 years old and has a number of severe chronic medical conditions, one of which is she cannot walk on the coach unaided and or needs to be seated close to the drive, which is normally seat number: 45. My mother recently had a stroke making matters worst for her, she went to the Shell Garage, Voorbaai in Mossel Bay to book her ticket today. And the person, a lady who was on duty was extremely unhelpful and very dismissive after my mother explain to her about not being able to walk on the coach and needed to be seated close to the driver as the toilets are located near the vicinity of the drive, this is to include explaining to this rude Intercape representative she had a stroke. The rude dismissive Intercape booking representative bluntly told my mother she must sort this out with the driver as there is nothing she can do to assist her and book the ticket, which ticket number is: ***R276 Leaving 18 October 2019 from Mossel Bay to Vanderbijlpark. It makes no difference, if you book your Intercape ticket at online or at any of their booking outlets, Intercape do not care about the elderly and or will assist people with chronic illnesses, this is not the first time this has happened to us. Intercape travel booking system leaves much to be desired and is very unprofessional as none of the Intercape booking agents will extend themselves to ensure either an elderly or sickly person can get assisted while travelling, it is a disgusting pathetic service! And i would like to know why Intercape's booking agents have such a rude bad attitude, it is unacceptable and the person at the Shell Garage in Mossel Bay who represents Intercape needs to be reprimanded or she must get a job which does not include dealing with customers as clearly she is unqualified for the job description. Can the Intercape head office investigate this matter and i intend taking this matter further Intercape must be the only coach travel service who do not cater for people with disabilities, all Intercape is interested in is packing people into a coach no different than ***s to the abattoir. My mother called me crying and was very upset in the manner she was treated. Will the CEO of Intercape start doing his / her job to ensure elderly, disabled or chronically ill people can be taken care of or i will ensure legal action is taken against Intercape as they disregard Occupational Health & Safety of their patrons who unfortunately have to use their appalling service.