Intercape bad service to be rated 1 star thats even overrated

Took a bus service bus number 8109 From CPT to Alice Yoh a very much of a extremely bad service the bust arrived 1hr 45 mins got a engine breakdown along the way when l realized it the peferct time to charger looked for a charging spot for twent years and later after that we realized that it was removed its a pitty l cant add in pictures fast forwarding we got stoped by traffic cops apparently we had an over load still out of all these findings there no communication we were still for more than two hours our phone are dying who does that giving a bus for a service that we paid for a realise its a ****