Intercape Bad Service

I've been traveling with Intercape busses for a long time but I've never get a very bad service like the one I've experienced yesterday. Firstly we were given tourist bus even the drivers said that the bus is used for tourists to go around, seats were uncomfortable with no charging portals. Couldn't read my book because passenger light were not working, air conditioner was not working and the weather was 30 degrees celsius. The bus departed at 18:00 pm from Cape Town to King Williams Town, scheduled time was 10:00 am and it arrived at 11:15 because we spent 2hours in Grahamstown without explanation, there was no communication why we had to stay in Grahamstown for such a long time and I've missed my 10:45 appointment in King Williams Town. Intercape poor communication costed me a lot. Intercape doesn't care about customers.