1 reviews | Active since Apr 2019
I think intercape is just one of those organizations enriching themselves and not at all concerned about their customers travelling experience. I seem to always ride a bus where one of the drivers plays the god of the road and harrases the customers up until the end of their journey. Today on the sleepliner from pta to cape town, bus 230, i have the worst experience unimaginable from a driver with a hat, who hated me from the moment he set his eye on me in pta, harassing,me throughput thr journey. What things are in the employ of intercape posing themselves as people/ staff/ drivers. If intercape cannot employ staff who can treat their customers with respect, they should sell their company to another entity, who puts customers 1st. I paid just about R1400 for the ticket on this sleepliner, but this is how the driver felt he could treat me... 1. He comes all the way from his drivers seat to my seat upstairs and loudly questions and makes comments about me for 30minutes... About how I could not use the toilet and purchase food in 15min he had allocated to the passengers. I saw that my attempt to tell him that 50 people qued for the same things failed... But he refused to go back to his seat, until he was satified about his showing off. Lastly he invited me to phone Intercape headoffice and attempt to male a complaint. This little man was really looking for attention. 2. When he saw me at another time entering the toilet he gave me a long lecture, (again looking for audience) that it is not for use during certain stops. ( how the hell does any of it make sense intercape) ? That you employ the most babaric staff to work with your clients. And how does it make sense that the toilet can work at certain shops and certain shops not. I think intercape should close their business as the people they employ are completely unschooled. This bus took a 15min stop in 9 hours and we could not ask for a toilet again?
At 23h00 the bus had some space and by this time I had swopped my seat with another boy. Oh my goodness, i do not have any idea how the driver know what we are doing or talking on the top part of the bus, he switched on the lights of the bus, stopped the bus just to come tell me to get off the seat I was on and return to. My original seat! People! People like that are a curse to socoety, they should not work with the public, this driver was getting in my personal space, telling me about how his god works with people like me, people who sit just where they want to on the bus.... " 20 minutes he held the bus up again to take the time to come insult me... I appeal to the public not to support the intercape experience. It is a hell of an experience
2,533 total reviews on Hellopeter
Is this your business?
Claim your profile to reply to reviews and build trust with customers.