Intercape **** and took money from me

I was **** to by an online sales consultant at Intercape Busses, I had bought a ticket from JHB to DBN, then I called to enquire of that same bus also would make a stop at PMB before getting to DBN. Agent said the bus will not stop it goes straight to DBN and I had to transfer to another bus, this mearnt that I would have to pay a 25% fee and then the shortfall if any depending on the price of the other transfer ticket. Long story short I got to the station on the 26th December to board my original bus as I was never sent a link to make the change, I found numerous people in the same bus that i was told was not going to stop at PMB and I had to pay for another bus, I was **** to blatently. I bought the ticket on the 23rd, called on the 24th and travelled on the 26th so its obvious that they knew already that the bus was going be stopping at PMB. I called intercape again whilst I was at the station at 7.58 agent was Tamia or Tania and she said she ould escalate my issue with the superviosr and they would call me, waited till 8.50 called them only to find that the supervisor was not advised and this was the first time she was hearing the situation. She promised to call me and now its 12.50 still no answer , She said I should send a complaint to *** immediately and get the case number ..till now no case or ref received nothing. No call. To ensure that my cousin can travel, as the ticket was for her, I had to pay the transfer cost so she could leave with the 9.30 bus..there was no sence of urgency with the agents, no one was interested to hear me as the customer and assist me. All that was important was to ***** me of my money because the original ticket was travelling to PMB but agent **** to receive more money from me.