Intercape admin not addressing me sooner and I have to pay extra costs because of the runaround I had to endure.

Bought a ticket on the 22nd of October knowing prices increase as the day of departure comes. R600 ticket. There was some kind of disturbance in the website as my money was taken but I did not get a ticket or confirmation that payment was successful. Contacted them 2 days later with proof of payment. I just want my virtual ticket. Was given the run around until the 10th of November, when they said they cant do anything about it but process a refund. Now i had to buy another ticket, with money I dont have as a student. And ticket costs have increased to R720. Why, couldnt I just get my ticket. and why do I have to pay an extra R120 because I was getting a run around from the admin forwarding my email from one person to another without action. I'm upset. that my time and money is not valued as a student. No form of compensation for time wasted as I did my due diligence.