Inhuman service delivery

I have been using intercape for about 15 years now or so, however but my recent experience had led me to not use bus again. I have traveled on the route 0138 I from Port Elizabeth to Cape Town me and my family (wife and 2 children). Whenever we travel we book this route so that we can get comfortable seats as a family. But on the 29th October 2023 we were seeing our death. The Williams family pride themselves on intercape and never had traveled with other companies since it's also a Christian based service. However for our experience, we got to the station waiting on a bus, recieved a message when we there that the coach have been downgraded, ohk being Christian things happen, we continue.... We understand the terms and conditions.... Little did we know this is not all.... A budget liner were the coach available, while we are in the coach, oil leak don't panic Shaun, mechanic came fix oil this is in town, on our way to Greenacres we discovered the tired is flat and on to the depot, ask the driver what's happening at least inform us.... We'll they couldn't do much with frustrated passengers... We'll on our way along the routes the bus started smoking again, the driver call intercape and they say a mechanic will come in Mosselbay by this time we stuck, a bus smoke in the middle of no where imagen... What I love about my children, they enjoy rides so they were fast asleep in all this.... Drive slowly on the driver said he will push it just to find out the oil leaked again... Wow to all the lights of the bus went off... Luckily most ppl by this time have grown accustom to what's next..... In all of that we haven't slept me and my wife because we couldn't sit all together as a family, we also have to be awake to watch the bedbugs, you heard right and they're are once that had been living there long u can see by their sizes.... We had to kill the whole night, on our children and on ourselves.... However we just praying for the journey to arrive in Cape Town.... Our children couldn't go to school because the bus arrive late as we made a commitment to the school we will report on Monday since they have already miss much.... The school were furious and the department however in all of that we didn't say yes to such inhumane treatment neither is it in your Terms and conditions I would like to believe. We haven't received any communication since everyone was aware of this demoralized services we recieved and we decided no longer bus and no travel with intercape anymore. We took so long because we are still marveled at this... We encourage our families and friends to use these service over the years, I think we are your best ambassadors through word of mouth. We were sick with bedbug fever after, however we recovered.