*****ing at inter cape park station

Good morning,

Yesterday I had a ticket for the bus to Grahamstown, when I called the head office. I was told the bus to embark late due to delays.

When I got here your people at office desk or ticket desk , a guy at 18h00 29/03/2023said that the head office was incorrect. The bus number being 709.

The guy was checking on the system until another came and whispered something to him then he changed his story. The bus left yet we were at the station because your employees sold our seats. The security guards confirmed that the bus was there. At the station and your company’s employees are exploiting us as customers.

I’m complaining on a serious note as this is not fair for I was not given my moneys worth so your paid employees can swindle us as the public. I would understand if the bus was not here but why lie to sell my seat cash to another customer. And when you discover I am here you decide I don’t deserve to go. What nonsense or company are you guys running and for goodness sake why do you hire *******. I am disappointed cos my blind brother whom I was supposed to assist at Grahamstown was left stranded. I expect a response as soon as possible. My ticket reference ***YC575 and ***XX985.