Incorrect Bellville pick-up address, missed the bus to Pretoria for an interview, their solution: Buy another ticket

<p>I called the Intercape Bus Services Cape Town to inform them that the incorrect address for pick up, is stipulated on the ticket, due to this, a friend of mine missed her 20:20pm bus and she was at that address at 18:40pm, waiting only to find out from someone walking along the road that the pick up is at the c/o Willie Van Schoor(N1) and Durban Road.</p> <p> </p> <p>I called the call centre 3 times today, spoke to Rochelle in Reservations, went through to complaints department, put me on hold for 10min, called again, asked for complaints department, then got put through to outbound who wanted me to believe that their offices/pick up is at c/o Durban Road and Mabel, I know the ticket office is there but not pick up. </p> <p>I got cut off 3 times, after using R130 of my airtime, to speak to absolutely no one, with no solution, listening to music.</p> <p> </p> <p> </p> <p>My friend, Abigail Africa was supposed to board that bus, how? If the address for pick up was incorrect.</p> <p>They told her when she called this morning that she needs to buy another ticket. How about you call her and rebook her ticket as this was not her fault that the ticket had incorrect address printed.</p> <p> </p> <p>If I have to take this further and complain on every social media platform then I will. </p> <p> </p> <p>I will await your response. </p>