Inconsiderate/Zero Service

My Ticket: ***AB609 Route No: 1180 Date: 19th April 2026 When I brought my ticket on the 18th April I phoned to advice Intercape that I will be travelling with a broken boot and that I have a moon-boot on my right leg. The driver didn’t even acknowledge when I asked if the call centre left the note as promised. I just had to bent my leg while I am not suppose too. How is it that I informed Intercape about my medical condition and they not even acknowledging it. Service is disgusting