*********** staff sh*t service while they customer is 95% black treating them like sh*t

On the 20/10/2020 time 14H51 I bought a ticket at checkers Belfour park. For bus of Intercape that will departure on Friday 23rd October 2020 from Johannesburg park station at 20H00 to Ladysmith arrive at Ladysmith on Saturday 24th October 2020 01H40. I arrived on time for boarding. At 19H40 I was standing next to bus finishing my cigarette before boarding the bus chatting the bus drive. I finished my cigarette went to concrete dust-bin to dispose the cigarette but, before I board the bus. A guy approach me and said to me you busy smoking here instead of you be in bus and be seated. I said to him I was finishing my cigarette. With attitude the guy by the name Masixole Stuurman. Instructed another guy I still he was assist drive to close the door and told them. This guy he is not boarding this bus. He is late and smoking in front of customers and he look like he is been drinking to. I informed him am attending family emergency didn't drink at all. He told me that I smell alcohol.. I told him that's impossible and I had my mask on. When the bus drive start the bus and doors close. an altercation ensue between with Masixole. heated exchange happened between and him. He was very unprofessional and very rude. I told i will take this up with his superior he said they wont do nothing since it will be his words against me and he has witness that i was rude and didnt arrive on time. And i also look suspicious that i was drinking. Since it was emergency i left went back fetch my car and drove to Ladysmith. Today 05/11/2020 went to JHB park station to redeem the voucher given to after i was not allowed to board the bus that day. Lady that was working on counter today 05/11/2020 for intercape she was *********** could assist couldn't get her name she didn't want to give me name didn't have name tag either. I spend R90 using my cellphone calling this number *** get hold of the lady by the name Cikizwa didnt get her surname.To assist transferring this voucher to Samukelo to redeem this was after I was told by intercape staff in JHB park station and in call Centre to send e-mail to ***. with my name id copy and voucher number and Samukelo details. After 30 minutes I call and they said the voucher has been redeem for my samukelo. Because of the delay the seats available were getting finished and Samukelo ended up not redeeming the voucher even though it was not changed to his name. I was told by Cikizwa call Centre agent to call again tomorrow after 8H00 in the morning since its was Shaun who did the redeeming of voucher. Its was so poor service from everyone from Intercape staff. they has no idea what's customer service mean. Everyone I talk too were clueless on the process. Its break my heart to see clueless staff for intercape. Your customer 95% of them are African people majority didn't have formal education to even read terms and conditions written in English. Masixole Stuurman he is working with shady guys who goes inside park station and recruit people who are in queues to purchase tickets promising them. they will board the bus at low rate. This is robbing old and venerable people those guy they drunk and prey on venerable people. Please this need to be check and security provided to removed those guys. My voucher number is 5F931CEC14923 Contacted back - I need my whole refund R 343. and R1500.00 that cost me after I was not allow to use the bus after purchasing ticket with Intercape - Can I be contact immediately by someone senior please. need this fix soon an willing to contact the owner Johann Ferreira with my complain. And also go to all social network and tag everyone from Intercape with this complain here.