*********** STAFF LED MY DAD TO WRONG BUS!

It has come to my attention that my Dad received poor service/instruction this morning when boarding the Intercape bus. My dad was supposed to be in Durban by 16H00, 04 August 2022 (Ref No. B5GZDY4R). He received his boarding pass (Ticket no. ***CQ808 Route 0331) which had a handwriting number 222 which was supposedly the bus number which he had to go on. When my Dad checked in, he was directed and onboarded to a wrong bus - no 222 (still Intercape) but the bus was travelling to Bloemfontein - Tourism Centre. Firstly, 2 Intercape employees assisted him and helped him onto the wrong bus, secondly, the bus crew didn't make an announcement to say where the bus was headed, and thirdly no one checked his bus ticket to make sure he was on the correct bus once boarded. When the Durban bus left, didn't they realise that they are one passenger short and the Bloem was one person over. Imagine how shocked and surprised I was getting a call from my Dad telling me that he's on the wrong bus to Bloemfontein. And then when he gets to Bloem he was told there was nothing they can do he HAS to sit and wait for the next bus at 19H00. As I speak, the toilets at the Bloem station are locked and there is no way he can access them. The bus almost left my dad earlier than the communicated time of 19h00, had he not checked we would be in the same position of him waiting for another bus. I am appalled at the service my Dad received. An apology will not cut it as a whole day and resources have been wasted because of Intercape employees who don't know how to do their jobs. My day missed his obligations and had to incur Uber fees.

My dad and I are expecting an explanation as to how this happened as it is UNACCEPTABLE and how you plan to resolve this matter.