Incompetence and bad service

I was booked on a bus to Knysna leaving at 6:35am today. Intercape messaged to inform me of time change and carrier changes on 1/9/24Also telephonically confirmed with my daughter who booked my ticket. Paid an Uber 71.00 to bus terminus only to find out I was not booked on the bus apparently there was a "glitch" in the system and after waiting 40 minutes was told I have to take an evening bus. No apology from Carmen who was assisting me if you can call me having to enquire after waiting and no one keeping me updated apparently Kutalo from head office said there was a glitch. Taup to now no Ona phoned to apologize. Uber back 60.00.wasted 130.00 on Intercape incompetence and lack of empathy. I wiil never use there services again.