INAPT SERVICE

I sent a message to INTERCAPE CUSTOMER CARE web page on 12/10/15 and have not received any response to date.<br> <br> Message sent to Intercape<br> 12/10/15 at 11.10<br> I bought ticket fro Mr Simeon King [ no. ***] in Pmburg Checkers to travel on Wednesday 8 October 2015 at 17h00 from Durban to arrive in Uitenhage Thursday 09/10/15 at 07h25. When I purchased the ticket I was not informed of baggage weight and paying for excess baggage nor purchase of insurance. I checked in three bags in Durban , paid for excess baggage, received 3 tickets for the bags [ ticket numbers ***2/ ***], placed 3 bags in the trailer. On arrival in Uitenhage the passenger only had 2 bags [ticket numbers ***2/ ***1]. I called Tasneem /Intercape Customer Care ref no. C67379 and was told that I should have purchased insurance for my bags... where was this information displayed on purchase of the ticket or weigh in of bags. Your interventions by 16th October 2015 in this matter will be greatly appreciated.<br>