Im Shocked at poor service from Intercape - See email that explains my unfortunate experience.

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Sent to : ***

Dear Intercape Helpdesk

Please assist with a refund Request : Ticket no ***XJ482 . dated 21 April 7:30 am from Park Station to Durban, THe issue was that the bus had Ignition Problems (could not start) and all passengers had to wait for a bus from PTA , I patiently waited however was forced to purchase a 9am Eldo Coach Ticket (attached ) due to an urgent appointment in Durban - I am very disappointed to have heard that the bus intended to leave for 7:30am had only left around 1ish - I am loyal to Intercape , All i am asking for is the credit of the ticked valued at R320and the excess baggage fee of R79 totalling a credit due to me of R399