Ill-treated client

My partner traveled for +18hours on the 20th December from Johannesburg to arrive on the 21st December in Cape Town. When he arrived, I had to rush him to the doctor. He had a terrible flu which lead to him being diagnosed with bronchitis. The bus's air conditioning was faulty of which that was not communicated to the clients only later on when they complained they were than told that the air conditioning is not working. There was constant cold blowing air throughout their journey. I have sent the customer care department an email and till today there has been no response. This is unacceptable, instead of being busy with Christmas preparations but I was in and out visiting GPS. My partner was in a critical condition and thus far he has not really recovered. I need your assistance in this regard, the matter needs to be investigated

Thank you in advance, ***