I need someone from your company to get intocu to explain whats happening with your service

I have been a loyal customer for the past 10 years to your company. I have found your customer service abhorrant to say the least. The worst I have ever experienced from your company. On the 12/06/2019 travelling from Cape Town to Tarkastad the bus stuck as we had just left Somerset West and we sat for 2hours 'without any communication from the drivers we had to figure this out on our own as your loyal passengers', awaiting for another bus. Which eventually arrived. While everyone was confirming this as a norm it was my first experience. Arrived safely on the 13/06/2019.

Booked tickets to travel on the 4/07/2019 from Tarkastad to Cape town bus arrived on time perfect 17:55pm. First stop Cradock driver did not say a word that this is a refreshment stop. The next refreshment stop as far as I am aware all these years I have travelled with your busses is Graaf Reinet the bus did not stop. Bear in mind I am travelling with my kids. no food, no drinks and your toilets facilities out of order. You can imagine.

The one driver was on the phone the whole trip from Cradock. I could not believe when the bus stopped on the side of the road and the was a Quantum taxi in front and one of the divers jumped on the drivers seat of the Quantum taxi and he drove away. Living us without a relief driver. Your company is risking our lives with your bus drivers do not care about your passengers. The whole experience was shocking and horrific. Those bus drivers have no care of human lives they were carrying, they would overtake 5 truck from Beaufort West. The speed my Lord. Does your company not monitor your drivers. Is there no screen process. Before you **** people I will not be using your service ever again and my whole family as well. We cannot be risking our lives travelling on your busses.