I COLDEST BUS TRIP I EVER HAD!

On 6th of June 2024, we used Intercape bus 911 to travel from King Williamstown to Johannesburg. Firstly we left KWT at 18:20 pm not 17:05 PM because we had to wait for shuttle that was coming from E.L. Then we ended up arriving in JHB two hours later!. The trip was horrible the bus was cold and I was travelling with a toddler. We requested that the drivers turn the aircon on, they finally did for less than 2 minutes because they said the air was cold. How could you not check if there is heat when you will be driving passengers the whole night in winter!. I am very disappointed at the service and the bus did not deliver what they advertised, especially for a MAINLINER BUS!!!. Also one of the drivers did not drive smoothly, every now and then I had to hold on to the chair when he hit brakes! I will definitely never use this Intercape again.