HORRIBLE TREATMENT

<p>I bought a ticket for my cousin in Malawi for Monday (the 10th July). Due to a father's funeralhe couldnt leave any more. I contacted the help Desk and Merlin who was the one assisting me refused to hold, cancel nor change the ticket to thursday the 13th until I had paid the 15% fee which is charged for the service despite my mentioning that My cousin cant get to Lilongwe from Kasung where he was to pay it neither would I make an EFT into their account as I had been struck with network and signal, for the entire night I kept trying to honour this but no avail. Now intercape was already keeping my R650 in the ticket, why wouldnt they just devalue it in a way of take away be it 15, 20, 25, 30 percent or so from the money at hand and make me pay the rest when am connected back to the internet?</p> <p>I still have to get my cousin to Joburg by this coming Thursday and am demanded to get another ticket for him.</p> <p> </p> <p>Kindly advise if there's anything else to do about this matter.</p> <p> </p> <p>Regards.</p> <p> </p> <p>Lutele</p>