Horrible service from Intercape drivers

Trust this finds you well

I am Bongeka , your regular customer since one trip I had that I enjoyed . On the 19th of June I boarded an Intercape bus to Richards Bay at 6am which took a route via Ladysmith with which we had one stop to purchase things around Ladysmith. So does this mean since I drink metforming and need to use the bathroom there and then I must hold myself for 12 hours ?when we got to Durban we were out to another bus . Time of arrival was written 20:30 but I arrived at 21:30 . The drivers were very very rude .i could have used greyhound but due to previous experience I chose Intercape . I boarded a bus to Jhb from Richards Bay . When we got to Durban on the 12 July 2024, I am with a partner who smokes and when we reached Durban he was not allowed to go out and someone who needed to use a toilet was also not allowed and were told to wait for the stop ( I believe is Montrose ) . I find this type of behaviour unacceptable. We stopped at some engen garage and told “no Montrose , we only stopping at the express garage” . Yooh , I will never use Intercape and since I have family and friends wanting to visit Richards Bay this summer , I’ll recommend something else . I will personally never take an Intercape bus , and never recommend it not because I want fame but the service I got TWICE is alarming .