HORRIBLE SERVICE AND LACK OF COMMUNICATION AT INTERCAPE

Such horrible service at intercape, no sense of urgency nor communication from head office staff. The bus 612 was scheduled to leave East London at 15:00, at 15:08 the bus had not yet arrived and I enquired with the staff only to be told it’s late and I should have recieved an sms The sms came in at 15:11 informing us that the bus would be delayed by 1:30 how pathetic! Fast forward to an 1:30 hrs later the bus still isn’t at the station so I go to reception to enquire again only to be told that there has been a change, we will no longer be travelling with 612 but the 705 bus…again this was not communicated Intercape is really in the trenches with its bad administration and lack of communication to its valued customers, DO BETTER!