Horrible Service

I don’t even think rating of 1 is applicable- we booked a bus for 09:30 on Sunday then the bus arrives 15 minutes later and was full. The bus driver just told us there will be other buses coming without any details of the time whatsoever. The Welkom office then closed and we were told there won’t be any other buses which was really confusing and not helpful. Then we call the customer service centre of which we were on hold for 45 minutes just tho be told the bus 100km away from Welkom. We only left Welkom at 14:00 which was supposed to be the arrival time in Midrand. Why does Intercape overbooks and why don’t they communicate if there are issues- the service was really so bad, the WhatsApp communication is even worse I don’t understand why it’s even there. My appointments had to be cancelled without any good explanations.