Horrible experience by intercape mainliner

I am appalled by the treatment passengers receive from this bus. Starting with a three-hour delay in departure at 8:30 pm when it was meant to leave at 5:25 pm, things only got worse. The driver even slept at the wheel, causing an accident. Rather than taking responsibility, the driver shifted blame to his sleeping partner, leaving us to deal with the consequences. After a sleepless night waiting for a replacement bus that never arrived, we endured a 25-hour journey with unhelpful staff and terrible service. To top it off, the bus broke down near midrand due to a lack of diesel, yet the company showed no sense of accountability. It's clear that passenger well-being is not a priority for them, and their incompetence shines through in the multiple excuses they make. I am sure they wanted to kill us. They are very unprofessional. This was a intercape mainliner traveling on the 27th Friday to Johannesburg via pietmaritzburg. We got home Saturday at 7pm, we had to use Uber to get to our homes. Very unprofessional behaviour. I am still very traumatized by this experience.