Horrible.

My Husband and I and two small kids, booked a ticket to Cape Town recently, upon arriving at the bus station, we received an SMS stating that the bus will be delayed by an hour, the hour came and left and we received another SMS stating a 3 hour delayed it went on like this and eventually the bus was delayed for 10 hours, we sat and waited for the bus to arrive until 3am the next morning and eventually decided to leave and book a flight for the following morning instead as getting to Cape Town was a matter of urgency. We then requested for a refund and after receiving horrible service from the call center they could only provide us with a voucher as they do not do refunds, on top of this, they deducted 25% from the voucher. Furthermore, we decided to make use of the voucher to get back home, the service we received was terrible, bus drivers were rude and refused to stop for breaks, we only stopped 3 times on a 16 hour trip and also refused to turn off the heater when requested. Horrible service received from Intercape.