Horrible Business ethics!!

Greetings,

This is an official complaint with regards to the intercape, I took a bus on the 3rd of February 2024 from ladysmith to Johannesburg. Firstly without an apology the bus was more than an hour late, only for it to drive about 1km and stopping. Then we had to wait tirelessly in unbearable heat for a mechanic, after having called customer care we were told a bus is on its way. The bus arrived hours and hours later, and it was evident that the bus was only released after the mechanic confirmed a matter that was obvious. To even risk the lives of people with a bus that was already faulty in Pietermaritzburg is a lack of respect for the people that are actually paying to keep your company running and maybe once those people stop, maybe you guys will do better. From 12:30 to 18:00 we stood without food, and were only later given pizza and cool drink?! I mean what is that. I incurred expenses of having to reschedule a flight which cost me R991 and I have to now solicit accomodation- I’ve never been so annoyed and disappointed. You guys should definitely refund us and stop being apologies that won’t sort out the inconvenience caused by using old coaches. I expect a prompt response on this matter because nothing in your terms and conditions covers a 6hour delay!!!! And I’m willing to go very far for the costs incurred.